Refunds

Give a customer their money back, all of it or part of it, from Transactions in the portal.

#How to refund

1. 1
   Open the payment

   In Transactions, open a successful payment and choose Refund.
2. 2
   Enter the amount and a reason

   Refund the full amount or part of it. The reason is shown to the customer and in your reports.
3. 3
   Done

   The customer gets the money back in their wallet immediately.

#Rules

• Only successful payments can be refunded.
• You can refund a payment several times, until the full amount has been returned.
• Yehulu's fee is returned in proportion to the amount refunded, so you only bear your share.
• If the payment hasn't been paid out yet, the refund is simply deducted from the next settlement.
• If it was already paid out, your share comes out of your merchant wallet. If the wallet doesn't hold enough, the refund is refused and nothing moves.