Yehulu Wallet
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Agents · Serve customers

Cash-out

A customer turns wallet money into cash at your outlet. They start it on their phone from your agent QR.

Your agent QR

  • Show it from Cash Out in the portal. Generate a fresh one whenever you like, for example at the start of each shift.
  • Each QR is valid for 24 hours; an older one keeps working until it expires.

How a cash-out works

Customer scansyour agent QR
Requestsamount + PIN
You approveand hand over cash
Doneboth confirmed
  1. The customer scans your QR
    In their wallet they scan it, enter the amount and confirm with their PIN. This creates a cash-out request to you.
  2. Check the request
    It appears under Cash Out with the customer's name and the amount.
  3. Approve and pay
    Approve it and hand over the cash. The customer's wallet is debited, and your float goes up by the amount.
Approve only once you've paid
Approving is the moment money moves. If the customer's balance isn't enough at that point, nothing moves and the request stays pending.

Declining

Decline a request with a reason if you can't serve it, for example if you don't have the cash. Nothing moves, and the reason is shown on the customer's request.

Cash-out fee

If Yehulu charges a cash-out fee, the customer pays it on top: for ETB 1,000 in cash, their wallet is debited 1,000 plus the fee. Your float goes up by 1,000.