Cash-in

A customer gives you cash and you credit the same value to their Yehulu wallet from your float. They can come to you with a QR code or a deposit voucher.

#With the customer's QR code

1. 1
   The customer shows their cash-in QR

   They create it in their Yehulu wallet. They may lock an amount into it.
2. 2
   Scan it

   In Cash In, scan the code. You see who is depositing, and the amount if one was locked in.
3. 3
   Take the cash, then confirm

   Count the cash, enter the amount if it wasn't locked in, and confirm.
4. 4
   Done

   Your float goes down by the amount and the customer's wallet is credited straight away.

#With a deposit voucher

For customers who can't show a QR, for example on a basic phone, there's the deposit voucher.

1. 1
   The customer gets a voucher

   In their wallet they request one and confirm with their PIN. An 11-digit voucher code arrives by SMS.
2. 2
   Enter the code

   In Cash In, type the voucher code. You see who it belongs to.
3. 3
   Take the cash and enter the amount

   Confirm, and the deposit is made as with a QR.

• A voucher is valid for 24 hours.
• A customer has one active voucher at a time; requesting a new one replaces the old one.

#Declining a cash-in

If something isn't right, for example the cash is short or the person isn't the account holder, decline it with a reason. Nothing moves, and the customer's QR or voucher stays valid so they can try again or go to another agent.

#Cash-in fee

If Yehulu charges a cash-in fee, it is deducted from what the customer receives: they hand over ETB 1,000 and are credited 1,000 minus the fee. Your float goes down by the full 1,000. See Records & fees.